privacy policy

Effective Date: [ January 1, 2024]

Pankaj Jewellers (“we,” “us,” or “the Company”) respects the privacy of our customers. This Privacy Policy explains how we collect, use, protect, and disclose your information when you use our services, visit our website, or make purchases from us.

1. Information We Collect

We may collect the following types of information from you:

Personally Identifiable Information (PII):
- Name, address, email address, phone number, and date of birth.
- Billing and shipping addresses when you purchase from us.
- Payment details (such as credit/debit card information, which is processed securely by payment gateways).
Non-Personal Information:
- Your browser type, operating system, IP address, and how you arrived at our website.
- Products you viewed, duration of visit, and purchase history details.
Customer Service Information:
- Information provided through your inquiries, complaints, or feedback.

2. How We Use Your Information

We use your information for the following purposes:

Service Provision: To process your orders, complete transactions, and ship the purchased products.
Communication: To provide order confirmations, shipping updates, and customer service.
Marketing and Promotion: To inform you about our latest collections, special offers, and promotional materials.
Service Improvement: To analyze and improve our website, products, and services.
Legal Compliance: To comply with legal requirements, regulations, and to protect against fraudulent activities.

3. Data Security

We implement appropriate security measures to protect your personal information. This includes encryption, firewalls, and secure servers to guard against unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: With trusted third parties who perform services on our behalf, such as shipping, payment processing, marketing, and website hosting. These parties are only authorized to use the information necessary to perform their functions on our behalf.
Legal Requirement: When required by law, to comply with court orders, or to respond to legal processes.

5. Cookies

Our website may use small files on your browser, called “cookies.” These cookies help us remember your preferences and improve the functionality of our website. You can choose to decline cookies through your browser settings, but it may affect some features of our website.

6. 📢 Notification and Communication Consent

By accepting this policy, you acknowledge and consent to receive notifications and promotional communications from us through various channels, including but not limited to email, mobile push notifications, SMS, RCS (Rich Communication Services), WhatsApp, or any other digital communication platforms.

If you prefer not to receive such updates or marketing communications, you may opt out by contacting us at info@pankajjewellers.shop.